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Re: We've been disconnected... again :(
Is payment due 17th or is that when the bill is generated?
I'm unsure about having 2 weeks to pay the bill after the due date, makes due dates a bit pointless, though evidently something is going wrong.
I'm sure someone familiar with the billing can advise re: changing payment date. They may, again, be weird about it if you're repeatedly paying late.
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