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rickymallory · 20-02-2010, 01:32

So, the dreaded message has shown up again...

"Network access disabled by provisioning"

Our bill is due on the 17th of each month... as far as we were told you're supposed to have 2 weeks to pay the bill but we seem to get disconnected pretty swiftly. 20th Feb is not 2 weeks after 17th Feb.

Last time we was disconnected on the 16th of February.

We have not received a single paper bill since being with VM and we pay via PayPoint and have paper billing.

We ended up receiving 20Mb broadband for 4 months instead of 10 as compensation, but we were unsure if that was for free or what we usually pay. We were also given the new N router at no cost.

What can we do about the billing... all they said last time at the call center was that they were unsure why that was and would look into it... Nothing!

So when we pay our bills it's just guess work. the bill always falls on our bad week too. we only have about £60 on the bad weeks. Would it be possible to ask for the billing date to be moved to a better date on our good week to make it easier... At the moment it's ending up with up to a week out of every month without any connection due to this and them cutting us off it seems, too quickly.

20-02-2010, 01:32	#1
rickymallory cf.addict Join Date: Jan 2010 Age: 20 Services: VM BB XL (30Mb), Phone M, Sky TV (Free channels only). Posts: 125	We've been disconnected... again :( So, the dreaded message has shown up again... "Network access disabled by provisioning" Our bill is due on the 17th of each month... as far as we were told you're supposed to have 2 weeks to pay the bill but we seem to get disconnected pretty swiftly. 20th Feb is not 2 weeks after 17th Feb. Last time we was disconnected on the 16th of February. We have not received a single paper bill since being with VM and we pay via PayPoint and have paper billing. We ended up receiving 20Mb broadband for 4 months instead of 10 as compensation, but we were unsure if that was for free or what we usually pay. We were also given the new N router at no cost. What can we do about the billing... all they said last time at the call center was that they were unsure why that was and would look into it... Nothing! So when we pay our bills it's just guess work. the bill always falls on our bad week too. we only have about £60 on the bad weeks. Would it be possible to ask for the billing date to be moved to a better date on our good week to make it easier... At the moment it's ending up with up to a week out of every month without any connection due to this and them cutting us off it seems, too quickly.