Thread: Have reported Virgin Media to BBC Watchdog - do the same
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Old 13-02-2010, 17:53   #31
cookie_365
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Re: Have reported Virgin Media to BBC Watchdog - do the same
Quote:
Originally Posted by Digital Fanatic View Post
As much as I can see from your post that you may of been getting charged for dial-up as well as broadband... a couple of things spring to mind...

1st.. how did it take 3 years to spot the mistake on the bills?

2nd.. it is common practice for any mistake to be credited back to a maximum of 12 months only as it deemed a reasonable amount of time to spot any mistake.. it's the same with gas, water and electricity bills. VM will have fulfilled the obligation in this case even if they admitted a mistake has been made.. I'd very much doubt you'd get anywhere taking this any further.

Maybe you should get proper legal advice from CAB? At least you know where you stand then.
Fulfilling their obligation? Only if VM have special dispensation to make up the law of limitations to suit themselves.
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