Cable Forum - View Single Post - Have reported Virgin Media to BBC Watchdog

dougthrow · 12-02-2010, 08:19

They were charging for Broadband and Dial Up. My other half did not spot it, they admit it was and error, but say they only have to pay back 12 months. Not the full 36 months. You can not talk to a complaint team person or manager. Only the call desk. Even then you have to write to them to claim the 12 months. Seems a bit slack and contradictory to ISO 9001

12-02-2010, 08:19	#20
dougthrow Inactive Join Date: Feb 2010 Posts: 5	Re: Have reported Virgin Media to BBC Watchdog - do the same They were charging for Broadband and Dial Up. My other half did not spot it, they admit it was and error, but say they only have to pay back 12 months. Not the full 36 months. You can not talk to a complaint team person or manager. Only the call desk. Even then you have to write to them to claim the 12 months. Seems a bit slack and contradictory to ISO 9001