The company i used to work for manufactured the frames and the sealed units ,they offered a 10yr warranty and it was honoured (i was the customer service manager for a while),the complete window (glass and frame)was covered by the manufacturers warranty .when the company had to cut costs about 4 years ago they bought the sealed units in from an outside manufacturer(pilkington)this meant that the warrantyfor the sealed units(5yrs on most sealed units)was held by the manufacturer of the window NOT the end user ,the customers warranty for the complete window was still through the company they buy the window off ,this also counts for any locks ,stay and handles ,the manufacturer of these items gives a warranty to the manufacturer of the window usually 1 yr and if the window manufacturer increases the warranty to 5 or 10yr they do so at their own risk If a window company goes bust then all warranties are useless unless backed up by insurance and only then if another company chooses to undertake the repairs
---------- Post added at 16:13 ---------- Previous post was at 16:07 ----------
Quote:
Originally Posted by Julian
It may be covered under the FENSA warranty.
You can enter the postcode HERE and see if it is registered.
EDIT hmmm that might not be an actual warranty - just a building regs thing.  |
FENSA is nothing to do with warranties as you say not really a fat lot to do with building regs either it is a company owned by the glass and glazing federation set up to ensure that new windows and doors meet correct manufacturing and installation standards regarding fire escapes ,safety glass and 'u' values of the window