Finally had enough lies / promises and half witted lazy engineers off them..
We have had 5 engineers out now to do a repull as the cable is snapped , and are still waiting for it to be fixed.
This started in November las year, we where lucky enough to get an engineer to splice the cable where it was broken to run a cable across the front lawn to the house so that at least we had a phone over Xmas.
But since then we have had nothing but trouble, even to the extent of an engineer asking why the hell we had a cable running across our lawn. I told him we are waiting for him to fix it. He didnt!
We have had 2 men crews round, they cant dig a hole in the side of the road, single engineers that say they cant do anything.
Our account manager wont return calls, We have spoken to head engineers who have said that all the visits we have had had been signed off as complete, and no-one had asked for a repull. We have been told that the repull has to be booked by an engineer while he is onsite and cannot be done otherwise. We have booked a repull from cancelations.
After being with the company for over 12 years we have finally had enough. I have so far taken 3 days off work, my children have had to join a library to do thier homework (when all the snow was down) because the internet wont work especially during the day / evenings (you can normally browse the internet after about 23:00) . I cant do any support work from home as the internet is needed. All Virgin can say is they will refund the money when its fixed
why are they takeing it in the first place as its not working ?
Had enough of them. (looks like Sky here we come)
Sorry for the rant guys
Gavin