[MikeBrighton]

Hi,
can anyone help with my very slow connection ?
Virgin say my modem is ok and have replaced the cable from my house to the cabinet but I still get a very poor and intermittent connection

My modem shows:

Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9

Downstream Lock : Locked
Downstream Channel Id : 35
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 14.5 dBmV
Downstream SNR : 42.8 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2

thanks for any help