Quote:
Originally Posted by Slyder
Cut a long story short, my mum passed away just before Christmas and I have been trying to get her account closed.
My dad is still getting bills saying "Mrs" with his name next to it (which is rubbing even more salt into the wound) and when asked when the equipment (which belongs to them) is getting picked up, my dad keeps getting told "yeah ermm, anyday really when the engineer can fit you in"
It's disgusting my dad has to pay for a seconds worth of service since I made the original call.
Just wondering if anyone could offer some help / advice ?
tia
Sly
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Sorry to hear of your loss. Sometimes, Companies can be a little slow to update their records. My mum was still getting water bills addressed to my dad 6 years after he died. She didn't mind paying, she still lived in the same house and was obviously using water, she just didn't want unnecessary reminders of my dad having died.
If you want, you can send me the details on the account (name, address, account number) and your contact details and I can refer this to our contacts (or fingy). Not sure of VM's requirments but most of the companies I dealt with also needed to see the actual death certificate (or a copy of it).