[Fingy]

If the letter is regarding an engineer coming to collect the equipment you would usually find that you receive a pre paid package out, including a letter, for you to free-post the equipment back.

HTH

btw... If you want to PM one of the mods with your details I'd be happy enough to look at the account and ensure that this packaging has been arranged for you. Please don't send me your details correctly, I could be any crazed loony bin etc.