Quote:
Originally Posted by steveh
Just got my December bill and found I'd been billed £28 for a premium number I never called. No-one in the house could have made it either. Lots of reports of it being a scam number on http://whocallsme.com/Phone-Number.aspx/09083916319 too.
Virgin agreed to drop it, but I slightly resented it being implied that because the Phone Pay Plus website said it was an adult service I might therefore be more likely to be at fault. Don't customer services have an internal database that keeps track of numbers where there's been a problem?
Charging £2 a month to bar premium rate calls in these circumstances is pretty poor... |
You can get permenant premium bar added to the line for free. Just call 150. HTH
---------- Post added at 17:36 ---------- Previous post was at 17:31 ----------
Quote:
Originally Posted by Tarantella
If Virgin Media cannot stop tampering with the outside boxes then Premium rate call services should be banned by default whenever services are taken out by a new customer.
Accusing customers down a phone line is cowardly business practice.
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I know Telewest used to put premium bar on lines as default on install until the customer requested the removing of the bar.