I apologise that I took it the wrong way. It my defence it was rather easy to do so your having typed:
Quote:
|
If there's no fix by the end of next month and I haven't been compensated to my satisfaction then I'll be jumping ship, until then I'm just grinning and bearing it (while ranting at Virgin CS on a regular basis).
|
You won't get reimbursement until the issues are resolved, that is the normal process and they should not be telling you otherwise. They can't calculate it properly until all is fixed though they may throw the odd credit your way.
For a customer service manager with what I'd assume to be a fairly high patience and tolerance threshold you do seem to get awfully charged up at some random guy on the Internet calling you childish. Relaxation of one sort another might be a good idea nonetheless. It's Friday, alcohol is probably as good a plan as any. Maybe I should have one too, save me misreading things and going off on a rant of my own
