Quote:
Originally Posted by Broadbandings
Frankly ranting at Virgin CS on a regular basis is childish, grow up. Doing that won't get it fixed faster and there's a human being at the other end of the line who cannot do anything to resolve these issues and doesn't get paid to be your verbal punch bag. Go masturbate, meditate or buy a stress ball depending on your wants, needs and preferences if you need to get rid of some frustration, and as you've been told seek compensation at fault resolution time.
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Where the hell do you get off? The reason I'm phoning CS on a regular basis is because of a list of failed callbacks, no acknowledgement of any reimbursement on my service, several billing issues and what I (as a customer services manager) deem to be poor customer service. Just because I haven't gone into the details of my dialogues with CS don't assume you know the facts. I find your comments childish, puerile and frankly offensive.
As I work in customer service I know that reps demand a little respect, I may rant at them but never in an abusive or unacceptable manner, you're impying more than you could possibly know about my situation and I'd thank you to keep your uninformed idiotic rantings to yourself in future.
For the record I'm not trying to get anything unreasonable out of Virgin, only looking for compensation on my lack of a decent broadband service, I've never mentioned any intention of trying to get more than that. I'd be happy with a refund for a partial service and a resolution to ongoing overcharges on my bill but that is proving difficult hence my ongoing issues.
With regards to a permanent fix, I'm well aware that this panacea does not exist, I might have overstated my naive expectations, I'm just looking for a little stability in the connection and no more major service degradation that lasts almost half a year. I don't think it unreasonable to expect to have a usable service for more than half the term of a contract.
Maybe I should apologise that i didn't go into 100% detail for you, if you like I'll start typing up every conversation I have with CS in future so that you can make more flippant, but hopefully informed, remarks. Should I be happy being your verbal punchbag?