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Ignitionnet · 29-01-2010, 19:36

There is no 'permanent fix'. If you're holding out for any guarantee of having no issues for the next few year and they try and tell you this is possible they are telling porkies.

According to the schedule it won't be fixed until at least first / second week of March. You will likely get part of your broadband subscription back at best - I'm unsure what would be compensating you to your satisfaction though but it won't be any more than the broadband part of your subscription.

Frankly ranting at Virgin CS on a regular basis is childish, grow up. Doing that won't get it fixed faster and there's a human being at the other end of the line who cannot do anything to resolve these issues and doesn't get paid to be your verbal punch bag. Go masturbate, meditate or buy a stress ball depending on your wants, needs and preferences if you need to get rid of some frustration, and as you've been told seek compensation at fault resolution time. Personally I find a combination of all three along with hitting people with 4ft of metal on a piste suitable catharsis for stress.

29-01-2010, 19:36	#56
Ignitionnet cf.mega poster Join Date: Jun 2008 Location: On the move Age: 33 Posts: 9,757	Re: Shocking service for months L18 There is no 'permanent fix'. If you're holding out for any guarantee of having no issues for the next few year and they try and tell you this is possible they are telling porkies. According to the schedule it won't be fixed until at least first / second week of March. You will likely get part of your broadband subscription back at best - I'm unsure what would be compensating you to your satisfaction though but it won't be any more than the broadband part of your subscription. Frankly ranting at Virgin CS on a regular basis is childish, grow up. Doing that won't get it fixed faster and there's a human being at the other end of the line who cannot do anything to resolve these issues and doesn't get paid to be your verbal punch bag. Go masturbate, meditate or buy a stress ball depending on your wants, needs and preferences if you need to get rid of some frustration, and as you've been told seek compensation at fault resolution time. Personally I find a combination of all three along with hitting people with 4ft of metal on a piste suitable catharsis for stress.