Cable Forum - View Single Post - Have you been charged for premium calls that you didnt make?

steveh · 29-01-2010, 11:51

Just got my December bill and found I'd been billed £28 for a premium number I never called. No-one in the house could have made it either. Lots of reports of it being a scam number on http://whocallsme.com/Phone-Number.aspx/09083916319 too.

Virgin agreed to drop it, but I slightly resented it being implied that because the Phone Pay Plus website said it was an adult service I might therefore be more likely to be at fault. Don't customer services have an internal database that keeps track of numbers where there's been a problem?

Charging £2 a month to bar premium rate calls in these circumstances is pretty poor...

29-01-2010, 11:51	#91
steveh cf.member Join Date: Aug 2004 Posts: 27	Re: Have you been charged for premium calls that you didnt make? Just got my December bill and found I'd been billed £28 for a premium number I never called. No-one in the house could have made it either. Lots of reports of it being a scam number on http://whocallsme.com/Phone-Number.aspx/09083916319 too. Virgin agreed to drop it, but I slightly resented it being implied that because the Phone Pay Plus website said it was an adult service I might therefore be more likely to be at fault. Don't customer services have an internal database that keeps track of numbers where there's been a problem? Charging £2 a month to bar premium rate calls in these circumstances is pretty poor...