Thread: I'm on XL [20mb] & getting 2mb UP?
View Single Post
Old 27-01-2010, 13:49   #18
Sephiroth
Simples
 
Sephiroth's Avatar
 
Join Date: Jul 2009
Location: RG41
Services: VM XXL;SH MM; Airport Extreme. BT Infinity; XL TV; XL Phone; Devolo 200AV
Posts: 2,035
Sephiroth has reached the bronze age
Sephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze ageSephiroth has reached the bronze age
Re: I'm on XL [20mb] & getting 2mb UP?
Quote:
Originally Posted by Broadbandings View Post
Not really, it's to establish network load, and network performance is monitored in the case of the upstream uplifts by the various stats that can be derived from the cable modem itself and the Virgin equipment it connects to. Things like SNRs, burst error rates, transmission power, etc, etc can all be polled at the modem and router. Relying on reports from the customer brings their equipment into the equation along with a reliance on their observations rather than facts and can muddy the waters somewhat.

....
There you have it. Sod the customer's perception and long live non-transparency.

You're from the support side, I'm from the customer side (in this case).
__________________
Seph.

My advice is at your risk.
Sephiroth is offline   Reply With Quote