Quote:
Originally Posted by Kymmy
Yeah but surely network performance is relevant all the way to the user 
Now what I need to know is am I as a business customer likely to be left behind again by a jump in residential services??  |
Not really, it's to establish network load, and network performance is monitored in the case of the upstream uplifts by the various stats that can be derived from the cable modem itself and the Virgin equipment it connects to. Things like SNRs, burst error rates, transmission power, etc, etc can all be polled at the modem and router. Relying on reports from the customer brings their equipment into the equation along with a reliance on their observations rather than facts and can muddy the waters somewhat.
No idea re: business customers.