Quote:
Originally Posted by Kymmy
Nobody is complaining, I'm certainly not, but how can VM expect to perform a trial without getting proper feedback, as I said at very least I would have expected the trialists to have been informed and given a point of contact  |
The trial isn't there for customer feedback, it's there to get feedback on network performance 'in the field' along with how it copes with the extra load from uplifting the customers. Customer feedback is derived from closed trials where customers have agreed an NDA such as the ongoing trials in and around Ashford.
You'll note that a fair few triallists were on the Samknows performance trial so feedback would have been obtained from there on those guys.
The 'nobody is complaining' bit referred to that, as far as we're aware, there was no mass of calls into tech support from people complaining that their services had speeded up on trials or that they were having major issues after being upgraded on a trial.