Quote:
Originally Posted by Sephiroth
Utter tripe! Good practice is necessary. It's nonsense to go on about confidentiality because the forums tell all the stories anyway.
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Whatever Seph. Try working for a large ISP and you may get some grasp of this issue. Forums tell a story of what is being done at the moment, 'good practise' as you want it would give away what is being done months in advance, how, where and why.
Please get through your head this is a large consumer ISP not some small enterprise grade business where one can control everything and have a high degree of confidence in the ability to keep things confidential. Even my own employer does not announce that much to its' staff too far in advance, that's why we have a trials team, to look after trials. I am not officially privvy to what they do because it's none of my business. If a customer contacts us with an issue on a trial I pass it to the trials team.
Sorry to bring the real world into pontification over 'process'. Commercially confidential upcoming products and trials are need to know, and 1st line tech support doesn't, simples.