Quote:
Originally Posted by BenMcr
There is no such thing as a lifetime loyalty bundle.
There are bundles which are at a certain price, but just like any other price they may be changed as per the T&Cs
All customers are sent letters before a price change under the T&Cs.
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Ben, I don't know if there is or there isn't any LIFETIME bundles, but I am also on one of these bundles. and at the time of getting it, I was also told it was "LIFETIME".
If customer's are lied to, then you really cannot blame the customer for thinking they have a LIFETIME deal when they haven't and no such thing exists.
My bills went up a bit too sometime last year, but I didn't bother complaining as I think it is still an OK deal, and reading CF, you know that CS/Retentions do lie and I didn't think it was worth the effort to argue and basically get nowhere as the OP has so far found it to be...