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RobboEdin · 20-01-2010, 11:09

Perhaps the best thing for the OP to do is to post here the before and after bills so that someone can explain what has happened.

I suspect this is a case where the OP was getting multiple discounts that he should not have been getting and some data cleansing exercise has quite rightly corrected the mis-billing.

Of course, only by posting the before and after bills can my supposition be (dis-)proved.

Armed with help from here, you can then make a rational complaint.

20-01-2010, 11:09	#5
RobboEdin cf.geek Join Date: Oct 2009 Posts: 714	Re: 'Lifetime' Loyalty bundle Perhaps the best thing for the OP to do is to post here the before and after bills so that someone can explain what has happened. I suspect this is a case where the OP was getting multiple discounts that he should not have been getting and some data cleansing exercise has quite rightly corrected the mis-billing. Of course, only by posting the before and after bills can my supposition be (dis-)proved. Armed with help from here, you can then make a rational complaint.