Quote:
Originally Posted by BenMcr
There is no such thing as a lifetime loyalty bundle.
There are bundles which are at a certain price, but just like any other price they may be changed as per the T&Cs
All customers are sent letters before a price change under the T&Cs.
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So it seems.
But to the uninitiated layperson like myself, if you are told by a VM staff member, who should clearly know more about their packages than I do, if they offer a
lifetime loyalty bundle, why would you expect anything other than that, especially when they clarify that it will remain so for the duration of my being a customer?
It seems quite underhanded to me! Obviously if their t&c say they can change the price whenever, whats the point of offering it in the first place! If this was a credit card or loan agreement, I am sure they have to use plain english and be clear about what they are offering.
Lifetime to me means
lifetime, what else could you possibly think they mean by using that term?
If they said limited term or reduced price for a set period of time, I would not feel they had misled me. This is why I am so annoyed. That and the fact they absolutely refuse to let me speak to anyone who can actually converse with me without repeating the same scripted sentences repeatedly.
And as for being sent a letter before hand, as my reduced 'loyalty' price had only been in operation for 5 months, and I did not receive any mail to the contrary, it was increased anyway and obviously now I am querying it,they said they contacted me by post (apparently), but if they had done this at the time I would have contacted them and not spent so long phoning and writing letters etc looking for an explanation.
---------- Post added at 21:37 ---------- Previous post was at 21:33 ----------
Quote:
Originally Posted by nomadking
Is it that there was a discount of £x and once the contract expired, a price increase of £y was applied, which others had already been charged.
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Not to my knowledge, they increased it 5 months after offering the reduced price in the first place. I would presume a contract would be for maybe 12 months or so, so I dont think anything had expired.