[pigmoth]

Hello,

I also live in the L18 area and have had extremely poor broadband since the end of October. I am experiencing the same problems, very slow ping times, packet loss, unable to connect to XBox Live / SkyPlayer / IPlayer. It actually improved slightly at the end of December which made me think it had been fixed, however for the past two weeks it has been unusable. I've been given the same ticket number. Worryingly, when I've spoken to support they have given different reasons for the problem but most recently I was told it was to do with the upstream.

What bothers me the most about this problem is that every time I ring up they are unable to give me any kind of definite timescale. I keep on being told it was scheduled to be fixed in December. Obviously it hasnt been. I've been on the phone this morning and have been in told it will be the first quarter of this year. Which means it could be the end of March. Great!

I wrote to Virgin last week complaining about all this and have decided if I dont get a suitable response, I'm going to cancel at the end of the week and find a different provider. Like others I dont really want to, as up until Oct. it had been fine, but waiting for 3 months for a problem as major as this to be resolved is ridiculous.

David