Quote:
Originally Posted by Digital Fanatic
Engineer will know what he's looking for... just checked the ticket and it is still ongoing. I've asked a colleague to request an update for me.
Will post back when I get a responce... let us know what the tech finds. Thanks
Did you say you've had months of issues? This ticket was raised on 15th December?
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Thanks, again much appreciated.
I've been having issues since October. First reported it to support mid October, issues were intermittent at that time ranging from usable with a few issues with page loading to short periods of next to no download/upload. At this time XBox Live became extremely problematic. Reported a degradation in service in November, the frequency of problematic download/uploads increased dramatically and then in December reported again as the service was simply shocking and bordering on the unusable, at this time I was given the fault reference, been in touch with support frequently since then.
I also noticed that in October my upload speed dropped dramatically, I used to max out at 750Kbps but since October I've barely managed to hit 500Kbps with it more commonly hovering around the 100Kbps (peaking around 250Kbps and bottoming out around 20Kbps). It's marginally better tonight with packet loss around 12% but it's generally been around 33% for the last couple of weeks.
If there are issues in the area that's fine if it just means lower speeds until it's sorted but all I've had is a shocking connection. It's simply not acceptable to have to wait 30s for a page to load (if it doesn't time out) on a 20Mb connection. Not expecting the tech to solve everything but if he can at least find the problem or stabilise the connection I'll be happy.