Quote:
Originally Posted by Nanor
Is there anything in particular I should ensure the engineer checks or can I just leave him to it? I'm reasonably IT savvy but definitely no expert.
I noticed last night that the router lost connection to the modem several times throughout the evening but when I checked the modem event logs there was nothing of note. I did try connecting directly to the modem a few times in case the router was failing intermittently but the same issues persisted with high packet loss and general browsing issues.
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Engineer will know what he's looking for... just checked the ticket and it is still ongoing. I've asked a colleague to request an update for me.
Will post back when I get a responce... let us know what the tech finds. Thanks
Did you say you've had months of issues? This ticket was raised on 15th December?