This has now been going on for months. Downloads that vary wildly between 20Mb and 1Mb (on 20Mb package), uploads that seem to vary between 0.5Kb and 550kb (it used to max out but that hasn't happened in a long time), severe issues when browsing the internet, packet loss hovering around the 20% mark and not being able to use iPlayer or game online (haven't managed a decent session online since October due to connection issues).
The periods of poor to woeful connection speed briefly lessened but have now come back worse than ever. Issues are across the board on all devices (PS3, XBox, iPhone and PC) and do not improve when connected directly to the modem.
Over the last few days I've also found webmail to be virtually unusable with either timeouts or extremely lengthy loading times on any click, this has also been a problem with most of our browsing. Online gaming has been impossible.
I've reported this to support several times and the current fault reference is F001150576 but i can get no idea of when a fix is due. I've been speaking to a few friends in the area and they have all complained about this as well. I'm getting really annoyed by this and am seriously considering jumping ship. I've had a great run with Virgin with only a few issues over the last few years but three months to sort out a problem that's seriously affecting the connection in L18
That is totally unacceptable. Am I alone in experiencing a brick wall when trying to get a service I'm paying for or have I just been extremely unlucky?
---------- Post added at 19:45 ---------- Previous post was at 19:44 ----------
It took 45 seconds to submit the post above, and will probably be the same for this (but I won't comment on that
)