Cable Forum - View Single Post - Manchester

RyuKokoro · 07-12-2009, 19:55

The issue I had which I posted in this thread a couple of months ago seems to have gotten a lot better since then. I read somewhere (most likely on this forum) that in some areas, 20mbps subscribers were moved to an overflow tier to ease congestion. I don't know how widely this solution has been implemented (if at all; I could be mistaken.) Indeed, it can't be that widely implemented if M20 (the next district south of M14) is experiencing speed issues like the one kibblerok describes. I suppose VM internet, in a nutshell, is golden if it's working okay, but a nightmare if anything goes wrong (not because of the service itself, because of the people you have to deal with to get it fixed.) I feel sorry for the VM staff who actually make the effort to get a customer's query dealt with properly because they get tarred with the same brush as the lazy, script-reading idiots you generally seem to have to speak to.

07-12-2009, 19:55	#30
RyuKokoro He-he... all riiight! Join Date: Dec 2004 Location: UK Services: VM 10mb Posts: 30	Re: Manchester - the honeymoon period is over then The issue I had which I posted in this thread a couple of months ago seems to have gotten a lot better since then. I read somewhere (most likely on this forum) that in some areas, 20mbps subscribers were moved to an overflow tier to ease congestion. I don't know how widely this solution has been implemented (if at all; I could be mistaken.) Indeed, it can't be that widely implemented if M20 (the next district south of M14) is experiencing speed issues like the one kibblerok describes. I suppose VM internet, in a nutshell, is golden if it's working okay, but a nightmare if anything goes wrong (not because of the service itself, because of the people you have to deal with to get it fixed.) I feel sorry for the VM staff who actually make the effort to get a customer's query dealt with properly because they get tarred with the same brush as the lazy, script-reading idiots you generally seem to have to speak to.