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Re: New modem activation problem
Quote:
Originally Posted by mhl
Moldova
Unfortunately VM tech support (at least the guy at the end of the modem activation line) told me to follow the online activation procedure - which is precisely what got me into this mess. Once again they have made things worse instead of better. I've got internet and e-mail access OK, and I have fixed the "browser hijack" issue. But I have yet to be able to convince tech support that, as the VM account holder, I should be able to access and set up e-mail accounts/mailboxes - they seem to think that having access to my own named e-mail account is all that's required: I no longer have admin access to the other 4 e-mail profiles that exist within my VM account.
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You will need to call in to get this resolved and any existing customers should never follow the activation link and the agent who advised this gave incorrect advice to you so if possible raise a complaint against that agent.
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"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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