Cable Forum - View Single Post

damian78 · 19-11-2009, 20:21

They've been trying to get £49 off me for a V+ box that was supposed to be free. Didn't work the first time because i phoned up and got it removed from the bill, so they added it to this months bill instead, along with a £10 late payment fee. Complained again and got both removed, and now they are trying to get around £100 off me for bills back in 2005/2006, at an old address. Funnily enough they can't supply me with bills from that period, they can only tell me I owe it. My bank statements show I've paid a lot more than they're claiming (and some additional payments were also made on my parents card, so aren't included).

It appears they are trying to get extra money out of customers by any means possible at the moment. About time they were investigated for it.

19-11-2009, 20:21	#8
damian78 Inactive Join Date: Sep 2009 Posts: 31	Re: Watch Your Bills They've been trying to get £49 off me for a V+ box that was supposed to be free. Didn't work the first time because i phoned up and got it removed from the bill, so they added it to this months bill instead, along with a £10 late payment fee. Complained again and got both removed, and now they are trying to get around £100 off me for bills back in 2005/2006, at an old address. Funnily enough they can't supply me with bills from that period, they can only tell me I owe it. My bank statements show I've paid a lot more than they're claiming (and some additional payments were also made on my parents card, so aren't included). It appears they are trying to get extra money out of customers by any means possible at the moment. About time they were investigated for it.