Quote:
Originally Posted by lizwm
I have had interactive added to my bill - they say I purchased a film but I know I did not, this has happened on more than one occasion. Have changed to V+ since last time and hoped it would not happen again." On this occasion they will refund the money" but if it happens again I will have to pay. I know this was not booked or viewed in my property so how many others do they bully this charge on to????
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Had this happen once just over a year ago. I have two boxes, so I asked them for the serial number of the box that ordered the film. The number they gave me did not match either of the boxes I had, so they relented and gave me a refund.