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Re: New customers vs Old customers
Except if they turned around to you now and said "Hi, we're taking away that 'lifetime' discount you're receiving - from now on you owe us £x extra per month" you'd be complaining.
What Virgin need to do is get rid of all discounts, and have one flat pricing structure. With competitive prices that are the same for new and old customers, but with no 'loyalty' discounts, no 'introductory offers', and no confusion.
They'll never do it though - if they do people will be moaning that Virgin never offer any 'incentives' for new/existing customers, and that ISP y do.....
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