[pdjkeelan]

Lately I've been browsing the Virgin Media website and am finding myself dumbfounded by the prices being offered to new customers and not being allowed to existing customers.

I'm particularly disturbed by the broadband offerings... at the moment new customers can get 50Mb for £28/month.... this isn't even the introductory price, the 3 month introductory price is even lower.

Yet when I phoned to ask about an upgrade I was told it would cost £16.50 extra per month on top of what I already pay for my 20Mb connection.

These are my current services:
Telephone Line Rental 17 October - 16 November £11.00
Phone, TV & BB Bundle Saving 17 October - 16 November £-9.50
Talk Weekends 17 October - 16 November £0.00
TV Size: X L 17 October - 16 November £23.00
V+ Box 17 October - 16 November £0.00
Broadband Size: X L 17 October - 16 November £37.00
B B X L For Price Of B B L Bonus 17 October - 16 November £-12.00

As you can see my current 20Mb by default is £37 but I'm given the £12 discount.... even with this 'discount' it's only £3 cheaper than new customers are getting 50Mb.... and if a new customer were to get 20Mb it would be £5 cheaper than my current price.

Surely it can't be right that new customers are raking in on these what seem like 'lifetime' offers, while old customers are being forced onto higher prices? I've already issued a complaint via e-mail to Virgin Media and am hoping they can come up with a fairer offer on the price for 50Mb.

Is anyone else being subjected to outrageous price increases for upgraded services that new customers are being given at extremely cheap lifetime rates?