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ambledl · 20-10-2009, 08:21

Re suggestion above:
The only way to resolve this is to call Tech Support who will call their 2nd line support to fix this for you.
I've tried the call centre route since PC Guard regularly (though not always) refuses to run more than once on my multi-user Vista installation.
My first email request was met with the blank reply that, yes, I could only run one installation at one time. Plainly this is ridiculous because a. I sometimes can run more than one and b. What's the point of having a Vista home installation allowing the very useful and timesaving Switch User facility if I can't have more than one PC Guard active?
O dear, I recently tried again by phone. Tech Support do not understand the meaning of 2nd Line Support and could only advise me to wait a couple of hours then try again. I explained why this was a nonsense suggestion so they could only advise a pointless reinstallation of PC Guard. Wot 2nd line support?
I've posted this message or something similar before now on this or some other forum and got a similar reply to the italics above. It just don't work I'm afraid.

20-10-2009, 08:21	#6
ambledl Inactive Join Date: Oct 2009 Posts: 3	Re: pc guard inactive Re suggestion above: The only way to resolve this is to call Tech Support who will call their 2nd line support to fix this for you. I've tried the call centre route since PC Guard regularly (though not always) refuses to run more than once on my multi-user Vista installation. My first email request was met with the blank reply that, yes, I could only run one installation at one time. Plainly this is ridiculous because a. I sometimes can run more than one and b. What's the point of having a Vista home installation allowing the very useful and timesaving Switch User facility if I can't have more than one PC Guard active? O dear, I recently tried again by phone. Tech Support do not understand the meaning of 2nd Line Support and could only advise me to wait a couple of hours then try again. I explained why this was a nonsense suggestion so they could only advise a pointless reinstallation of PC Guard. Wot 2nd line support? I've posted this message or something similar before now on this or some other forum and got a similar reply to the italics above. It just don't work I'm afraid.