Still slow here... Tech support sent me a new modem - it didn't work surprisingly enough
Called up tech support again after the modem went in who now said there is maintenance in the area, I asked what the maintenance was and why it had lasted over 2 weeks. She couldn't tell me but that there was 'maintenance' going on and they are aware its slow - but couldnt tell me what was going on or give me any date/reference or what they were doing.
They also refused to log an issue or complaint and told me to write in for that - so as far as VM know - everything is fine
Arse and elbow!