[Toffeewoman]

Hello all

Very sorry not to have come back to you sooner with the update - I've had several other issues to deal with.

The good news is it is now all sorted out. My mum's phone went dead pretty much the next day. She contacted Virgin and they sent around an engineer, luckily the same guy that had looked at the box last time. He was really good (left her his mobile number should she have any more probs) and found that her line had been tampered with. It had been moved from where he last saw it. He moved it and buried it out of obvious sight, and let Virgin know that the calls were not down to her and about the tampered box.

I also told her to speak to Customer Retentions regarding how much she pays. Upshot is her payments are significantly lower now (sorry I don't remember the exact figure) and those charges were removed from her account. Now Setanta's bit the dust she has a further tenner a month to play with too!

I'd like to thank you all for your help and support - it made a huge difference to what felt pretty insurmountable at the time.

Thanks again and good job!

T