Same story here I'm on L package it says 25 free prints a month plus free postage for first 3 orders. I had my first set of free prints in April I ordered twenty prints and it said 5 remaining. It now says one print remaining even thou I haven't ordered anymore and it as been stuck on that for two billing cycles. Looks like we were lied to about this offer or for some reason it as been withdrawn and nobody is saying anything. The whole V+ stuff as been a total cock up IMO since day one. You are lucky even to get the files to up load most uploads get stuck after the first few. Another Virgin Media fanfare over hype.
