[jungleguy]

number port process is as follows

The number port needs to be booked on at point of sale and when the original install date is issued, this is done by sales, install date is offset by 5 days so as to contact BT. (other telecoms require 7 day install delay) A temporary number is issued by VM, the sole purpose of this is to establish a network route for your number. On day of install number port is closed down by tech, the ported number gets pasted over the temp number.

If no number port was raised at point of sale, the tech won't be able to port the number. (I should point out that the temporary number is now in effect your permanent number) an active to active number port will need to be raised by CS, this will take up to 5 days to complete, and will not require a visit from a tech. You'll in effect have 2 phones running for that period of time, at some point your BT phone will go dead, unplug it and plug it into the VM socket. hey presto all done.

The whole error here is by sales, not techs and regrettable it happens now and again.