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mralw1969 · 22-06-2009, 20:52

Hello

Can anyone tell me how many free photos i am supposed to get a month from V Stuff/Snapfish? I have the Virgin XL package.

About 7 weeks ago i ordered and received my 50 free prints, but i have had no free prints since.

I sent an email to Virgin asking how many free prints i was entitled to a month - i got a reply saying they would reply in the next 24 hours!

Then i get a very foreign sounding email from Snapfish about 5 days ago

"Thank you for writing back to Snapfish Customer Care.

We extremely regret the delay in replying your email.

Unfortunately, I need to refer this to other staff within our Customer Care organization who handles this issue. I regret that I cannot take immediate action, but please be aware that we will be working to respond to you as quickly as possible.

If you have a query in the meantime please call 0870 7200 387 and we will be able to help."

So even Snapfish haven't got a clue whats going on.

So can anyone out there enlighten me to how many free photo prints i am entitled to. Thanks.

Also, is it me or is the V Stuff Backup extremely slow and pretty user UN friendly?

22-06-2009, 20:52	#1
mralw1969 Inactive Join Date: Jun 2009 Posts: 8	V Stuff And Free Photos From Snapfish Hello Can anyone tell me how many free photos i am supposed to get a month from V Stuff/Snapfish? I have the Virgin XL package. About 7 weeks ago i ordered and received my 50 free prints, but i have had no free prints since. I sent an email to Virgin asking how many free prints i was entitled to a month - i got a reply saying they would reply in the next 24 hours! Then i get a very foreign sounding email from Snapfish about 5 days ago "Thank you for writing back to Snapfish Customer Care. We extremely regret the delay in replying your email. Unfortunately, I need to refer this to other staff within our Customer Care organization who handles this issue. I regret that I cannot take immediate action, but please be aware that we will be working to respond to you as quickly as possible. If you have a query in the meantime please call 0870 7200 387 and we will be able to help." So even Snapfish haven't got a clue whats going on. So can anyone out there enlighten me to how many free photo prints i am entitled to. Thanks. Also, is it me or is the V Stuff Backup extremely slow and pretty user UN friendly?