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What you have been told is rubbish no matter what service you get
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This is from the Chief Executives' Office going off reports from the engineers and faults managers so i cant go no higher other than neil berkett can i ?
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You'll have one hell of a strong case against the company if they drop you because of a fault on their equipment... and then blame you for it.
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They say its in my contract and everyone else that if it becomes expensive to fix they can drop you
I dont think i can MAKE them fix the issue can i ? all i want is to be restored to my old perfectly working setup and nothings changed at my end ... its never been the same since 50mb was available
The new V+ box is still re-booting and shows the same errors but a higher return power level than the old box, its now on 52dBmV and the standard V box shows 56 dBmV and again wouldnt let me use on demand last night to watch ashes to ashes in bed ... and the modem still shows 58.21 with the tick showing the modem lock coming on and off several times through the day
i think its only because i have all 3 services and an extra box im still on because any other cheaper customer would of been dropped before now
Unless your worth fixing and pay fortunes each month you can know expect to be dropped because THEIR equipment breaks or shut up and pay for a service you cant recieve like a crappy V+ box that reboots for fun and wont record what you ask and if it does manage not to reboot and to record something itll be a completly different programme to what you wanted to watch