Cable Forum - View Single Post - Can anyone help point virgin in the right direction ... they say they cant fix it

cableguy3 · 04-06-2009, 15:54

You are not alone. We have had an engineer out 3 times now. We had a new V+ box, new Modem, new cables and the chimps they send out to fix the problem has produced nothing.

I heard a rumour that there is a problem like these when you are in the 50MB are which is yet to be fixed which means dropped connections.

I had a near on uninterrupted service for 4 years and ended up getting a new modem (which was unrequired in my mind as the internet was broken around the world during the DNS update error last year). It is one of those Ambit one which looks like it was made at Toys R Us.

Now, everyday, perhaps 30-40 times a day our Online Signal drops and the V+ box reboots - it comes back online and then the signal goes solid for anywhere between an 30 mins or 1.5 hours then it drops and reboots again...

Still no answer from VM as to why it doesnt work etc and I am calling out an engineer out again when I get home - going to ask for a new modem but if it is not fixed the next time...

Sky here I come.

04-06-2009, 15:54	#8
cableguy3 Inactive Join Date: Jul 2008 Posts: 8	Re: Can anyone help point virgin in the right direction ... they say they cant fix it You are not alone. We have had an engineer out 3 times now. We had a new V+ box, new Modem, new cables and the chimps they send out to fix the problem has produced nothing. I heard a rumour that there is a problem like these when you are in the 50MB are which is yet to be fixed which means dropped connections. I had a near on uninterrupted service for 4 years and ended up getting a new modem (which was unrequired in my mind as the internet was broken around the world during the DNS update error last year). It is one of those Ambit one which looks like it was made at Toys R Us. Now, everyday, perhaps 30-40 times a day our Online Signal drops and the V+ box reboots - it comes back online and then the signal goes solid for anywhere between an 30 mins or 1.5 hours then it drops and reboots again... Still no answer from VM as to why it doesnt work etc and I am calling out an engineer out again when I get home - going to ask for a new modem but if it is not fixed the next time... Sky here I come.