After 3 fault calls a Principal tech should come out to look at your problem .These techs will ring you up and arrange a time which suits you (thats what they do here ) they can spend some time at the property as they manage there own time (this might different in some areas) Looking at the upstream level on the modem are high .What are they on the set top boxes its in the tech stuff bit .If they are all high 55 to 61 then it could be the drop cable or high snr on the network causing this .Is there anyone in the street you know who can look at there levels this would rule out network problem
