I'm hoping someone will maybe know or have seen the problems im facing and have an idea whats wrong and how to fix ... virgin have had 3 tries and the last guy to his credit admits he hasnt a clue whats wrong
I have 2 tv boxes the 1 upstairs is a standard V box and the 1 downstairs is a V+ box - i also have 50mb broadband and live in the northeast on UBR 13 NEWY
All 3 services have issues and i think there connected to each other because when 1 fails they all fail and when they work they usually all work
Problems:
My V box upstairs seems to have trouble getting a lock for the on demand services and sometimes wont display programme info and the cable light flashes on and off ,usually a few reboots will help and it can lock on and on demand works but sometimes it has a lock but still wont access on demand features and displays a few error codes and reasons why
1062/NAVHandler get folder hierachy uid is null ! where
(8866)
(18) Reboot - power cycle (repeated over and over again)
(1062) (repeated over and over again)
(8863)
(1092)
My V+ box downstairs will record the wrong programmes and when it eventully records right it will crash and reboot half way through watching it and at times it wont even reboot it gets stuck loading and i have to unplug it and wait a few mins and the errors shown are
(8866)
(23) Reboot - TDT received (repeated over and over again)
(18) Reboot - power cycle (repeated over and over again)
(8863)
(1073)
(170) Access notification received (repeated over and over again)
When these happen i cant do anything with the box or remote and even switching off at the sockets dont fix it but then sometimes they work fine
Another thing having the same random errors is my 50mb broadband and again when it works its fine and fast but unreliable and keeps cutting out, the tick on the modem to show it has a lock with stop and then just come back on and then stop again ... it can work for ages or short times but it comes back on without having to switch it off or touch anything
i know the upstream power levels are to high but virgin dont see that as an issue and ignore my screen shots
even the modem cant be accessed properly or pages dont load fully
Right now its showing 56.71 but it will jump from its usual 54.71 as high as 60.00
looking through the forums and past issues ive had the rest seem ok aswell but they wont stay ok for long
Status:
Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 37.504002 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex
Downstream:
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 60 61 62 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) -0.98 -1.46 -1.36 N/A
RxMER
(dB) 37.09 37.09 37.94 N/A
Correctable
Codewords 10 6 6 N/A
Uncorrectable
Codewords 930 956 1036 N/A
Upstream:
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 37504000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 56.71 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 7 0 0 0
T4 Timeouts 0 0 0 0
Operation Config:
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Primary Downstream Service Flow
SFID : 11292
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 11291
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 1522 bytes
Scheduling Type : Best Effort
hopefully someone can help because i cant afford anymore time off work for engineer visits and virgin havnt a clue whats wrong and walk away saying theyll escalate it to networks ... few days later i ring up and ask for an update and find they closed the job because they cant resolve it.