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Old 24-04-2009, 17:49   #69
BenMcr
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Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
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Re: Rep deceived me into a new 12 month contract : what to do?

Quote:
Originally Posted by cook1984 View Post
So, if you call Virgin, or BT, or anyone providing a utility service and ask to be disconnected and close your account, they can just refuse and you have no choice but to continue paying them?
No of course they can't refuse - I never said they could

Quote:
Once the initially agreed contract period is up, you can cancel at any time. The contract may require a reasonable period of notice, typically maximum one month. After that, unless they have a bit of paper signed by you saying otherwise, they cannot continue to bill you.
And at the same time you would have to prove that you gave them notice to quit.

If you can then obviously any fees after the notice period would be waived.

You couldn't just say 'I quit at the end of my contract' and then stop paying without either telling them or being able to prove you told them

Quote:
Only if he agreed to them. Please show me where he said he agreed to starting another year long contract.
He didn't - which is why he can quit without service EDFs.

Quote:
That is what I said earlier. Go back and read it. The OP said he told them he was cancelling.
I did - and I quoted what you said - which was 'Just cancel your D/D and see what they do'
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