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Old 23-04-2009, 18:08   #67
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
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Re: Rep deceived me into a new 12 month contract : what to do?

Quote:
Originally Posted by cook1984 View Post
It's only a debt if you agreed to it being a debt. Clearly the op did not agree to it.

This is rather fundamental so I'll say it again: a debt can only exist if agreed by both parties. If one party questions it, the other has to prove the debt was agreed to, e.g. by producing a signed contract.
Virgin have services in the OP address - therefore the OP asked for services and agreed to pay for them. If he doesn't pay for them that debt is then an agreed debt.

Whether or not you pay them for the router is seperate dispute. But your advise to the OP was

Quote:
Just cancel your direct debits, send the equipment back and see what they do. It's easier than going to court or wasting time on the phone with them.
So that would run up a debit for agreed services not paid for

Quote:
If you believe otherwise, then I'd like to inform you that you owe me £1,000,000. Pay up for I'm sending in the bailiffs.
Go on then. But as I have never had any dealings with you - there is nothing of yours in my flat, nor have I paid anything to you in the past - you would have to prove I have even heard of you

A different situation to the OP - who has been recieving VM service, paying VM for services, and has VM equipment in their address

Quote:
Phone them and say you are cancelling your service. Do not ask to cancel it, tell them you are cancelling it. You are out of the agreed contract term, and did not agree to any further contracts or extensions. The burden of proof to show you agreed to another contract is on them, not you.
Well I'm glad you get that you have to cancel the services with Virgin - that is not what you said earlier
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