Quote:
Originally Posted by broadbandking
@Workstation, front line guys have little power, how little you know about call centres, you have to remember us front line guys deal with customers day in and day out and intrusted to make the correct choice this is what our job is.
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I used to work in one, so yeah, I do know that the frontliner's power is limited compared to that of the centre manager.
You cannot make many of the agreements that the manager can, simply because you don't have the power of that discretion.
PS, there's no R in my name. I'm a cooker, not a computer...
