Originally Posted by Angua
The company I work for has organised that telephone services will be provided by NTL Business to many of our properties, with individual lines for each tenant. For some odd reason they do not do payphones though.
The query I have is over repairs to the box you plug your phone in to within the tenants room. NTL claim they will only deal with items FOC up to the main box into the house thereafter there is a charge.
If this responsibility is correct has anyone any idea what the charge might be to fit a replacement box by NTL. Bearing in mind our tenants have long term disabilities and for insurance and safety purposes cannot have Joe Bloggs off the street fitting a new box willy-nilly?
TIA for information.
their responsibility is up to and including the master sockets,if i read you right they are fitting a main termination box (say in a basement or a cupboard) and then running a socket to each of your tenants rooms.
if this is correct their responsibility extends to the cabling and sockets up to each tenants room.now i think you may be asking what the charge is if any of these sockets are damaged by your tenants,if this is the case,then there is a standard £99 charge for any 'non-service affecting' faults,these faults would be attended by an in-house business fault technician.hope this helps.