[Toffeewoman]

I have to wait until she calls me later, but according to the original VM employee who called her (and thank God he did! Definite thumbs up there) he did put the bar on straight away. I didn't make that clear in previous posts - I haven't called them at all. I appreciate what you say, lauzjp, but given that she's never dialled such a number in all of her call history, I think it may complicate things if she suddenly did! I think weesteev has a point.

Re Rob_M: I did that search... OMFG. This has been affecting people for at least a year according to the "Have you been charged for premium calls that you didnt make?" thread. Now THAT is a serious unresolved issue if these things are still happening. I had no idea. What worries me further is the amount of people that will a) not notice and b) pay anyway because they fear debt or can't handle switching suppliers etc, such as OAPs. This is absolutely shocking. I'd like to say I'm speechless, but that patently isn't true!

T

---------- Post added at 14:17 ---------- Previous post was at 14:08 ----------

weesteev: very helpful, many thanks. She hasn't been billed yet - the guy who called was warning her after the unusual activity over the early hours of last weekend, so we don't know what the number/s are yet. He just confirmed they were premium rate.

On reading that thread I mention above, some people have been OK as the engineer has said there is a fault as he'd seen this happen before (when there technically wasn't) and that person was refunded. However, many don't get this and so the CS Advisers apparently just get the info on their screen as 'yes, the customer did make the call'. And so the battle commences. Christ. Not sure what to make of all this, but first up is waiting for the engineers' decision. Even though we know there is nothing wrong with the phone, I suppose it has to be ruled out. Subterfuge is afoot...!