View Single Post
Old 07-04-2009, 23:41   #3
Raistlin
Been around a while ...
 
Raistlin's Avatar
 
Join Date: Feb 2004
Location: There's no place like 127.0.0.1
Services: Depends on the person and the price they're offering
Posts: 12,364
Raistlin has disabled reputation
Re: Very distressed Mum - advice needed please

There are other examples on the forum here of people who have been mistakenly billed for premium rate calls that they didn't make, if you do search for 'premium' you should be able to find some of them.

I would suggest that you need to immediately contest the calls and get Virgin to put a bar on all premium calls from that line. Some people have had this done in the past, but premium calls have still been made on the line somehow - this seems to have been proof that there's an error somewhere in Virgin's system.
__________________
Citroen Xsara Owners Club
Raistlin is offline   Reply With Quote