Hi board
I'm so glad I found this forum as I have no idea what is the best thing to do. My mum called me today panicking and upset, as she'd just received a call from a man from Virgin. She's disabled and lives on her own (my dad passed away last September) 200 miles from me, so it's difficult trying to sort problems out from afar.
The man said he was worried because over the last weekend her call usage had shot up and the bill for those few days was 90 pounds!! Apparently lots of Premium Rate calls had been made around 3 and 4am in the mornings (Sat/Sun just gone). She definitely didn't make them (fast asleep then), there is no one else in the house who could have made them and she NEVER calls those numbers anyway.
She has a TV and phone package which she already pays about 90 quid a month for all in (lots of TV channels - I think this sounds expensive anyway). The caller said she should ring Customer Services and tell them about it in a bid to sort it out. She did, and this person is sending an engineer to check the line on Thursday afternoon.
What happens if he doesn't find the source of this? It would be criminal if she has to pay for something she didn't do. I just want to be able to give her appropriate advice when she calls me tomorrow in advance of the engineer coming. She doesn't do the internet so I said I would try to find out.
She's so worried (on her pension so not much money) and even thought that someone might be in the loft!
http://www.cableforum.co.uk/board/im...es/shocked.gif
Sorry to be such a long post but I appreciate you reading, so thank you in advance anyway.
Toffee