[MrNotVeryHappy]

yes of course I can give some details.

I signed up to Virgin and as part of the sign up I opted for Direct Debit and gave my details. There security questions always verified that I had signed up to pay by DD, but they had no DD details on the system. I received a late payment letter to which I called about and gave them my DD details again. Once agin they failed to collect, and so I gave them the DD details again. This happened again. I asked why they failed to set it up each time and no one could answer this. I asked if they wished me to re-check the details and the person said this would not be neccessary. My wife then started getting harrassing phone calls to say that I was not paying the Bill. They were charging me Late payment fees plus additional charges for NOT paying by DD etc. I wish to add that I am a Premier banking customer with more than sufficient funds to pay for my services.

Also, my installation went as follows:
- They did not bring a card during the install so no TV. They could not get the braodband working so no broadband. They did have the telephone working. It took a few days to get a card. It took about 5 hours of support calls over the next few days before I finally told them what was wrong with the broadband, and it was due to them not delivering all of the equipment. After a couple of weeks the telephone stopped working (but probably not their fault and engineer was very good). They tried to charge me £10 to send me out the equipment that they did not bring out the first time. I was later told how lucky I was that they refuned the fees for not having service and delivery charges (see above) etc.

I only want an easy life, and Virgin is far from this ideal. They are definitley OUT as soon as the contract is up.

If one person reads this and decides to go elsewhere, I feel that I have saved them a LOT of agro.

The strange thing is ... their equipment works quite well, they just have exceptionally lousy people / service. Perhaps during this economic down turn they will be able to off load these people and restock with some quality staff.