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Call again and esclate the call to a manager
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my issue is being dealt with by a guy named john powell in the CEO office who although polite cant see the importance of stable and says i should be happy with my super fast download speed
i have no reason for super fast download speed though and if it wasnt for the traffic management policy id be on 4mb or 10mb but we have a few consoles and pc's in the house so cant use them at tea time
cant i limit it to 40mb and make it stable ?
they cant see anything wrong but there is and i cant get them to see that so ive been told if the engineer cant find my fault then virgin will issue
ME with 30 days disconnection notice and bill me for the engineer .... if they cant fix they cancel your contract
does anyone know what tests or logs i can show to find the fault ? theres no pattern or set thing that makes it happen its just annoying and i cant do anything to find a fix or proof